FAQ - Faq RSE Italia backtop

FAQ

  • Is it possible to change the voucher or give it to third parties?

    Yes of course. It is possible to but knowing there will be no mistakes. RSE Italy packages are always exchangeable with others, they can be increased by paying the difference, or given to other people. All without any limit of time. You can change racetrack, the car, and also the recipient of the benefit. All this by simply notifying by mail or fax to the management of Rse Italy.

     

  • Can the recipient of the gift be unaware of it until the day of the driving experience?

    Yes of course. RSE Italy convenes the recipient of the driving experience about 7 days before the chosen date. Until then, no communication will be sent to the gift recipient. However, if you to keep the recipient of the gift unaware until the last day, you must give written notification to info@rseitalia.it. Otherwise, the recipient of the gift will be regularly contacted 7 days prior to the convening in the circuit.

     

  • Who drives the supercar?

    It will obviously be the recipient of the benefit to drive the supercar, whoever he is, the purchaser or the recipient of the gift. There will always be a copilot for the complete safety of the perfomance.

  • What can I buy on RSE Italy website?

    You can buy the opportunity to make your dream come true or the dream of a friend coming true. It will be possible to buy a voucher that allows the recipient of the benefit to live driving experience on the track at the wheel of a supercar.You can choose the circuit, the speed and the type of car (Ferrari, Lamborghini, Porsche, all the latest models with wonderful performance). After the purchase of the voucher the customer will be able to choose the date of the experience (among the ones available) and the circuit. The customer could choose, if desired, the date of the experience also at the time of the purchase.Otherwise the customer can contact RSE Italy and arrange the date. The customer will also be able to buy a gift certificate of a certain value (for example 100 Euros) which could be used for any kind of purchase on the website. If it is purchased something with a major price of the value of the voucher/gift the customer will have to pay the difference. Once used the voucher the cutomer will recieve a voucher with the details of the driving experience chosen.

     

  • What happens if I lose the voucher/gift card or if I don't bring it with me on the circuit?

    In case of loss of the voucher or gift certificate there will be no negative consequences for the customer. Once the reservation is made with RSE Italy (by phone or email), even if the customer does not take the voucher with him/her at the racetrack, he/she will be entitled to the benefit. RSE Italy takes care of its custmers all the time, providing all the necessary information for the performance. In case of loss of the voucher or gift certificate, contact our call center RSE Italy and the problem will be easily solved. NOTE: In case the voucher has been used by someone else, for example from someone who has fraudulently subtracted it from the rightful owner, there will be no refund for the customer.

     

  • What is exactly the gift certificate?

    The gift voucher is a voucher that has the same amount of money you have spent (for example € 100) that the recipient can use it to buy any experience on the site of equal value www.rseitalia.it (you can buy purchase also something of higher calue but you have to pay the difference.) In case of indecision about what to purchase, the RSE Italy gift certificate gives the possibility to leave the choice to the recipient of the benefit. He/She will choose one of the great driving experiences available on the tracks. The voucher/gift certificate expiries in 12 months and can be used within a year since its issuance. It will be sent by email in pdf format - after completing the purchase - to the e-mail address provided by the buyer. It could be printed and delivered to the recipient in paper format, or otherwise sent to the addressee by mail.

    Who is been given a gift certificate, in order to use it when purchasing a package, will have to click on the corresponding box, follow the instructions by entering the coupon code, and the final price will be automatically discounted. The purchase system provided by www.rseitalia.it site is, in any case, extremely practical and intuitive.

    NOTE: If the voucher is used for something inferior than its value, change won't be provided.

  • When does RSE Italy voucher expire?

     If the customer, during the purchase, hasn't chosen a date, RSE Italy voucher will have a validity of 12 months since its issue date. Otherwise the customer, with a simple mail of request to send before the deadline of the coupon, will ask an extension, just for one time, of further 4 months in order to choose the date and the circuit in a comfortable way. 

     

  • When does the RSE Italy gift certificate expire?

    RSE Italy gift certificate expires in 12 months since its issue date. It will have to be used before its expiration.

     

  • How to use the RSE ITALY Gift voucher?

    At the time of  purchase, you will be asked by the system if you have a gift voucher. In this case, simply click on the corresponding box, follow the instructions by entering the voucher code, and automatically the final price will be discounted.  NOTE: If the gift voucher is used for something inferior than its value, change won't be provided.

     

  • Is it requiered a specif age to drive the cars?

    Anyone can drive the supercar of RSE Italy. All you need is a valid driving license. Even novice drivers are welcome. If the recipient of the benefit does not have a driving license, you may always live the experience as passenger sitting alongside one of the staff professionals. No deposit is required. Just accept the rules, follow the theoretical instruction, and enforce security standards dictated by the instructors.

     

  • The participant is very tall and/or strong, can he/she drive the car?

    Yes but not more than 77 of height and 253 lb of weight. It is required to give notification of such a thing at the moment of the performance so that it will possible to suggest the best supercar for the participant.

     

  • Is it possible to change a purchased or received as a gift package?

    Packages can always be changed. They are equal to the corresponding amount of money so, it is possible to change them even by paying the difference if chosing a more expensive package. (for example a different car or a different number of laps).

     

  • Can I make a secure online purchase?

    Payment on the website www.rseitalia.it is totally safe and controlled as it uses PAYPAL. You can also purchase by credit card, or prepaid cards. The transaction will take place anyway through PAYPAL, to guarantee the absolute security of  the transaction. 

     

  • What payment methods are accepted?

    All the common payment methods are accepted. Credit cards and prepaid cards (VISA, VISA Electron, MASTERCARD, AMERICAN EXPRESS) can be used safely. The transaction will take place through the PayPal platform. You can also pay with your PayPal account, if you have one. You can also pay by bank transfer: after your purchase you will receive a confirmation e-mail which includes the IBAN. With this payment method, if you want to receive the voucher or the gift certificate immediately, you have to send to info@rseitalia.it the receipt. This will speed up the process. 

     

  • If I am making a gift should I use my personal details or those of the recipient?

    The purchase needs to be made with the personal details of who is purchasing not with the details of the recipient. Hovever, it will be asked if the voucher has to be given to the purchaser or to a recipient. With gift certificates expiring in 12 months (those equal to the amount of money you can spend on www.rseitalia.it) there's no need to specify any name.

     

  • How are the gift card and the voucher delivered ?

    Once you have completed a purchase, if you have paid by credit card or Paypal, you will receive by mail a voucher or gift certificate in pdf format. He will be able to print it and give it to the addressee or send it to the addressee by mail. If you pay by bank transfer, voucher or gift certificate will be sent only after the payment has been received. It is recommended to send to info@rseitalia.it a copy of the receipt of the bank transfer. In any case from Monday to Friday (9.30 am - 1.30 pm, / 3.30 pm - 8.00 pm) after your purchase purchase the Customer will be contacted by RSE Italian operators who will be available for any clarification.  If required, the voucher or gift certificate will be sent in paper format with the postal service at no additional cost,  but RSE Italy won't be responsible for delays on deliveries.

     

  • I have to buy a last minute gift and RSE ITALY is closed, how can I buy a gift certificate or voucher?

    Even on closing time and on holiday it will be possible for the customer to complete their purchase, paying by Credit Card or Paypal. He/She will receive the voucher purchased in PDF format through e-mail. Then you can send by e-email the voucher to the recipient or print and send it to the recipient. If you pay by bank transfer you have to send the receipt to info@rseitalia.it this way the voucher will be sent to you even faster also during the holydays! RSE Italy website is active every day of the year!

     

  • If the recipient doesn't like my choice can I change the name of the recipient or the car or the racetrack?

    Yes of course. It is always possible to give the voucher or the gift certificate to someone else. Possibly, once chosen the date, the changing of the name must be communicated to the management of RSE Italy before the date itself. To change the racetrack or the car just give notice by mail or fax. Moreover, it is always possible for the beneficiary to pay a difference to purchase more expensive packages. There are no refunds instead for changes with cheaper packages.

     

  • Is it better a gift certiface (equal to the amount of money spent) and a voucher expiring in 12 months or is it better a voucher with the date already chosen?

    Generally it is better to buy a gift certificate or voucher expiring in 12 months, so the recipient can choose himself/herself what to buy or the date that suits him/her the best among those offered. If you want to choose the date of the experience make your purchase, and you are sure you won't change your  mind, you should choose a voucher with specific date.

     

  • Can I buy the service camera car on the circuit?

    Yes, but we can't guarantee that the camera car service is available the day of the experience. It is better to select it at the moment of purchase of the package on www.rseitalia.it.

     

  • Are there additional costs, in addition to the amount already paid for the Gift Voucher?

    The recipient of the benefit will not have to pay anything else to live his experience. The voucher covers all expenses: insurance, gasoline, access to the track and no deposit needs to be paid. It can happen sometimes that the racetrack requires a variable entry ticket (about 3 or 4 Euros per person). But it rarely happens, and RSE Italy isn't responsible.

     

  • How can I book the date of my experience?

    RSE Italy has a calendar full of dates, mostly fixed on Saturdays and on Sundays, or at least on holidays. The dates are published on the website www.rseitalia.it in the calendar section and are constantly updated from week to week. To book, the customer has to simply send an e-mail expressing his/her preference. On the phone, it will be possible to arrange the details and it will be provided assistance for the selection. It is recommended to book in advance (at least 30 days before the event) to make sure to have a place reserved for the chosen date.

    NOTE: Presence must always be confirmed through email even if you have a voucher with the date already fixed.

  • How much time do I have to book?

    The customer will have to book the performance before the expiration of the voucher. It is recommended to choose the date in advance. Sometimes a month in advance may not be enough. This, however doesn't exclude the possibility of finding a place even the day before. It is advisable to book as soon as possible after the selection of the date.

     

  • Is it possible to choose the time?

    Unfortunately this is not possible. Time can't be chosen by the customer but it will be established by RSE Italy according to the availability of the racetrack and to the technical requirements of the course of the performance.

     

  • Once chosen the date can I change it afterwards?

    The Customer can change the date of the reservation exclusively with a notification of at least 30 days before of what has been previously confirmed. If the customer has purchased the option "change date" he/she could give a notification of changing the date 48 before the date of the event. The customer could choose the new date within the following 6 months. If the customer hasn't purchased the change date option he/she has to send a notification of cancellation to RSE Italy 30 days before the event by e-mail or fax.

     

  • What is the date change option?

    The date change option lets you change an existing booking, within 48 hours before the chosen date, without penalty and without losing the right to live your experience. And it is recommended for those who may have family or unexpected work. Just give notification to RSE Italy 48 hours before the chosen date, and you can postpone the experience to another date within 6 months.

     

  • Without the date change option, if I want to change the date I can do it anyway?

    The customer will have the possibility to change the chosen date giving a notification at least 30 days before the event and the reason is simple: a reservation has been made. That's why there's the changing date option with which it is possible to move the reservation up to 48 hours before the date previously selected. Without this option if the customer doesn't give notification of cancellation 30 days before the event he/she will lose the performance.

     

  • I missed the date of the performance. Is my voucher lost?

    Yes, unfortunately unless you have the change date option. In such case it will possible to change the date and the time of the booking (just once) giving a notification 48 h before the chosen day.

     

  • What do you do in case of bad weather and how dose the rain insurance work?

    RSE Italy offers rain insurance free to its customers the. Rain is still not a certain cancellation reason and will not prevent an unforgettable and safe experience. The activity will take place even in case of bad weather unless the weather conditions wouldn't be dangerous for the safety of participants.  In case of total impracticability of the circuit and closing of the same by the management of the track, or in the case that the staff of RSE ITALY considers the conditions of the same track dangerous, with the rain insurance activities will be postponed to the first available date and retrieved. The customer won't lose anything. The rain insurance  doesn't expire and will be applied as well to the date in wich the experience has been eventually postponed.

    NOTE: The customer must go to the circuit when established unless he/she receives prior notification from the management of Rse Italy about cancellation of the event for dangerous weather conditions. Otherwise the customer will lose what he/she has paid for. The rain insurance doesn't give the customer the right to choose if going to the circuit or not in case of bad weather as well as to drive or not. This assessment, for safety reasons, is left alone to RSE Italy, which gives absolute priority to the safety of participants.

     

  • What happens if I don't have the rain insurance?

    If the customer doesn't have the rain insurance, in case of bad weather which leads to the closure of the circuit by the management, the customer will lose his/her right to the driving.This will also happen if in the days preceding the date of the performance is communicated the Cancellation of the event for expected bad weather by the management of racetrack or by RSE Italy. If the track is open even in case of bad weather but the RSE Italy staff considers it dangerous the customer will have to accept to go on board of the car as passenger, without being refunded.  For this reason it is recommended the rain insurance, which is offered at an affordable price and that in some periods of year is granted for FREE by Rse Italy to its customers.

  • My voucher is expiring. What can I do?

    In case the voucher is expiring the customer will have to make a purchase before the expiration of it (12 months since its issue date). The booking will also be possible on the day which preceeds the expiration of the voucher.

     

  • My gift certificate is expiring. What can I do?

    In case the gift certificate is expiring the customer will have to make a purchase before the expiration of it (12 months since its issue date). If the gift certificate expires there will be no refund.

     

  • After booking, will you contact me for details of the experience? (Arrival time, meeting place etc. etc.)

    Approximately 5/7 days. before the event the customer will receive an email with all the necessary information, the precise time in which going to the track, the meeting point and the phone numbers of the Staff of RSE Italy assistance. Nothing will be left to chance, and the Customer will be followed with care and attention all the time.

     

  • How does the activity take place?

    Once arrived on the racetrack the customer will be asked to register at the RSE Italy track staff with a driving licence. Once registered, the customer will participate to the theoretical course.Then, if any of the shuttle service, and management of racetrack gives its approval, the custumer will take a reconnaissance ride of the track with a pilot.It will be possible for the customer to ask all the questions and will be possible to understand how the circuit is made. After the reconnaissance lap the customer will take the wheel of the RSE Italy cars. If it's not possible to take the reconnaissance ride, the customer will take the wheel of the cars after the technical briefing. Please remember that a single ride is considered as in and out which means input to the track and output to the pits and because of the physiognomy of the circuit this could result in the non passing the straight line but in the crossing of a part of it from the pit line.

     

  • What are the reconnaissance laps and what is its service free?

    The reconnaissance laps are laps taken as a passenger on a shuttle driven by a driver who will explain the circuit. It is not always possible to provide such service because it is subject to management track approval  that, depending on the day, because of technical reasons, could not grant it. Where possible and available, driving as co-pilot of the shuttle will also be given to just one of the partners for whom the service of "sharing with friends experience" has been purchased. At the end of the day, if there's time, the participants who are still in the circuit who also have a companion, could try a free driving as co-pilot on board of the supercar selected. It's a free gift RSE Italy usually gives to their customers at the end of driving day experience.

    NOTE: It's not a guaranteed service.

     

  • What are the treated topics during the theoretical session?

    Whatever is the level of competence of the customer, RSE Italy co-pilots will teach the techniques of driving which allow to use the strenght of the car safely. Position of the left foot drive / control / use of the steering wheel / specificity of the cars / gear management and centrifugal power / mass transfers / force / trajectories / braking and acceleration / entry and output techniques in curves, use the manual gearbox if the car is equipped with it.

     

  • Are there special conditions for carrying out the activity (driving license, medical certificates, special clothing)?

    All the activities carried out as the driver of the cars require the possession of a valid driving license. We recommend comfortable clothing and comfortable closed shoes are necessary to drive, possibly with smooth rubberized sole. Where necessary, RSE Italy will provide helmets and other possibly useful things to the development of the test drive (race suit, gloves, etc.).

  • How much does the experience last?

    Each drive test lasts approximately 2 hours. It is recommended that the customer considers the possibiliy of spending the entire morning/afternoon in the circuit. This happens, not because RSE Italy dilays the times but because the whole experience has to be lived with the necessary serenity to fully enjoy it.

     

  • Is it possible to buy the experience as passenger?

    Yes of course. If for example you don't have a driving licence or you want to give the experience to someone who doesn't drive (or you want to buy it for yourself) the customer will be able to choose at the time of driving if being a passenger by the side of RSE Italy co-pilots.

     

  • Can people under 18 live the experience as passengers?

    Yes of course. Even if, depending on the racetracks and on the days, rules about the access to the circuits as passengers of people under 18 could change. For example in certain circuits or on certain days people under a certain age couldn't be admitted. In such cases, the experience will take place on the private streets of which the racetrack is made (in very big racetracks such as the one of Mugello or Monza) or on public street. All this at the end of morning/afternoon tests. It will be an exciting driving anyway! It will be necessary of course that people under a certain age are accompained by a parent at least who can fill in the forms about the discharge of responsibilities.

     

  • Can (children / adults / pets) come with me?

    Yes of course. It's necessary to buy the "share with friends experience". It costs 25 Euors and you will be able to bring two companions with you and they could access the RSE Italy box, take pictures, follow the briefing, join the cafè. Moreover, if there's the recoinassance management and the related service is available, a companion (just one companion) could take an exploration tour of the racetrack as a passenger. At the end of the test drive day, the recipient of the experience and one companion (just one) could ask to take an exciting ride in a supercar as a co-pilot. This service is not guaranteed, but it is given for free (if there's time available) if RSE Italy thinks there are the conditions for giving it to the remaining people in the circuit. ONCE PURCHASED THE SERVICE "SHARE WITH FRIENDS EXPERIENCE" IF THE CUSTOMER HAS MORE THAN TWO COMPANIONS, THEY CAN GO TO THE RACETRACK ANYWAY BUT, FOR SAFETY REASONS, THEY COULD ACCESS THE RSE ITALY BOX AND ENJOY THE CAFE' ONLY AFTER PAYING 25 EUROS EACH. If there are more than two companions it is recommended to arrange with RSE Italy a lump sum for the group that wants to enter the track. WHO DOESN'T WANT TO BUY THE SERVICE "SHARE WITH FRIENDS EXPERIENCE" WILL BE ABLE TO ENTER THE TRACK ANYWAY BUT NEITHER TO ACCESS THE RSE ITALY BOX NOR TO TAKE PART IN THE RELATED ACTIVITIES.

    Children under 12 are admitted if accompanied and provided they are under CONSTANT adult supervision. It is not advisable to carry on the track children less than two years old for obvious reasons of safety, noise and climatic conditions. Pets are allowed on the circuit only if they are small size and if kept on a lead. No need to report the names of the companions in advance. It's possible (but rare) that the cost of the entry ticket vary of few Euros. RSE Italy is not responsible for this. RSE Italy offers for 25 Euros the access to the track to two companions (or to one if the service is purchased on the track) and also the access to their spaces, the participation to the activities, the access to the services and to the cafè.

  • Can companions come with me in the car or with who has to drive?

    No because RSE Italy supercars are two-seater: there's a seat for the instructor and another one for the participant. If you purchase the "sharing with friends experience", (max. 2 people) they can take pictures in front of the cars and sitting in the cars. They can join the briefing and the cafè. If there's the recoinassance shuttle and if its service is available, one partner between the two will be able to take an exploration tour of the circuit as passenger. Also, at the end of the drive test day, the recipient of the experience and a partner could request to take a ride as co-pilot on board of a supercar. Such service is not guaranteed but it will be given for free (if there's time) if the racetrack management thinks there are the conditios to give it to the people who are in the circuit. IF THE CUSTOMER HAS MORE THAN TWO COMPANIONS THESE WILL BE ABLE TO COME AT THE CIRCUIT, BUT FOR SAFETY REASONS, THEY COULDN'T STAY IN THE BOX OR JOIN THE CAFE' UNLESS THE MANAGEMENT ALLOWS THEM TO DO SO.

     

  • Can we eat on the track?

    Yes of course every circuit has a cafè. RSE Italy offers its customers a reception with drinks, juices and snacks that will be available to the recipient of the experience and as well as for the companions (max. 2 and provided that the service "sharing with friends experience" was purchased) , for the entire duration of the event.

     

  • Will I have a memory of my experience on the track?

    The driver will receive a beautiful parchment as certificate of participation and a comfortable backpack as free gift (the backpack only for purchases starting from € 99,00). Two pretty objects: the former to be proudly exhibited at home or in the garage and the latter to be used for work or free time. RSE Italy wants to give their customers tangible memories of an unforgettable experience.

  • How frequently are the dates of the calendar updated?

    RSE Italy calendar is constanly updated from week to week. When the circuits available on www.rseitalia.it communicate new dates, or RSE Italy and its partner societies have reserved a racetrack for free tests, the calendar will be immediately updated.

     

  • What are the Track Days of RSE Italy?

    RSE Italy offers the possibility, in certainn dates and racetracks, to live an experience on the circuit with your car by paying a certain amount of money (for example 100 Euros) for an established period of time with your own car (for wxample 1 hour).  These are days in which RSE Italy rents the track exclusively or in partnership with other companies.

     

  • If I buy a single ride will the recipient of the benefit cover the main straight exit from the pit lane?

    A single lap is considered as in and out which means access to the track and exit t the pits, and according to the physiognomy of the circuit this could result in not passing on the pit straight, but the passage through a part of the same lane box.

     

  • Are damage insurance included( CDW, Liability Insurance)?

    RSE Italy supercars are all covered by CDW and Liability Insurance. The customer, however, must always respect the safety regulations issued by the co-pilot, as anyone is always responsible, both from a civil and a penal point of view, of the damages caused by reckless behaviour.